Cancellation Policy

Cannelle Medispa Cancellation Policy

Please note there is a charge of 50% for cancellations made less than 24 hours in advance. There is a 100% charge for treatments if cancellation is less than 2 hours prior to treatment time. Whilst we endeavour to meet your needs we are a business and we hate to see our therapist's time wasted due to late cancellations!

To ensure your enjoyment of your treatment we ask you to arrive 5-10 minutes before your treatment time so we can provide all clients with the relaxing, calm environment you deserve.

Please note:

We are not able to accept bookings, booking amendments or cancellations by email. Please telephone the salons to make cancellations.

A deposit or prepayment is required for courses of treatments and wedding/special occasion bookings.

Please inform us of any medical conditions, metal pin or plates if you are taking medication or if you are pregnant.